Effective 23 October 2026 | Last updated 23 October 2026

The necessary reading.

Clear policies for buying products, returning them, and trusting us with data. We kept the legal fog to a minimum. Nobody has ever asked for more fog.

European Union sales are currently unavailable.

Avilion does not offer, accept, or fulfil product orders to EU delivery addresses at this time.

Return Policy

Thirty days, international shipping responsibility, and one very normal restocking fee.

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Terms of Service

The rules for orders, accounts, payments, hardware, software, and services.

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Privacy Policy

What we collect, why we need it, who processes it, and how to ask questions.

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Discord Bot Terms

The specific rules for soundsphere, Orthox, re.play, and related integrations.

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Warranty Policy

One year of hardware coverage, claim handling, exclusions, and statutory rights.

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Shipping Policy

Destinations, estimates, import costs, address accuracy, and delivery risk.

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Cookie Policy

What is required, what is optional, and the switch that says no.

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Acceptable Use Policy

Reasonable boundaries for accounts, services, uploads, and connected systems.

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Software Licence Terms

ConductorOS, companion software, updates, and open-source components.

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Support & Repairs

Assessment, quotations, shipping, repairs, replacements, and ticket records.

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Something unclear? Talk to Avilion. Asking before clicking is still legal.