Return Policy

1. The return window

You may request a voluntary, no-questions-asked hardware return within 30 calendar days after the carrier records the order as delivered. You still need to identify the order and product so Avilion can return the correct money to the correct person. Requests received after that period are not eligible for the voluntary return, but statutory defect rights and the Hardware Warranty remain separate.

2. Approval comes first

Start the request through Avilion Support and include the order number, item, reason for return, and photographs where condition or damage is relevant. Do not send the item before approval. Surprise parcels are exciting for nobody.

If approved, Avilion will email a return label and instructions to the address associated with the order. Labels for Malaysia and Singapore include return postage. International customers outside those countries must arrange and pay for carriage.

3. Seven days means seven days

The approved item must be handed to the carrier shown on the return label within seven calendar days after the label email is sent. A label that is not used within that period expires, and the return may be closed.

4. Return condition

Return the product complete, reasonably clean, and protected for transport, including supplied accessories and components. You may inspect the product as you would in a shop. Damage caused by use beyond reasonable inspection, modification, missing parts, poor return packaging, or an incident after delivery may reduce the refund or make the item ineligible.

5. Items we cannot take back

Custom-made, personalised, fabricated, or made-to-order items are not eligible for a change-of-mind return unless Avilion supplied the wrong item or the item is defective. Digital downloads, activated licences, and services already performed are also non-returnable to the extent permitted by law.

6. Restocking and refund amount

A RM 5 restocking fee applies to each approved voluntary return. AAIRS may waive it when the product arrived defective. Original delivery fees are not refunded unless the return results from an incorrect, damaged, or defective item supplied by Avilion.

Nothing in this policy removes rights or remedies that cannot lawfully be excluded under applicable consumer law.

7. Inspection and refund timing

Avilion will inspect the returned item before approving the final refund. Approved refunds are sent to the original payment method. The time for funds to appear depends on the bank, card network, or payment provider. We can release money; we cannot make a bank move faster by staring at it.

8. Faults, transit damage, and warranty

If an item arrives damaged, incorrect, or apparently defective, contact support promptly and keep the packaging. Those cases are assessed separately from ordinary change-of-mind returns and may qualify for repair, replacement, refund, or another remedy under the applicable warranty and law.

9. Contact

Submit return requests through Avilion Support or email [email protected].