Effective 23 October 2026 | Last updated 23 October 2026

Shipping Policy

Where Avilion ships, when it expects arrival, and who pays when geography becomes expensive.

1. Supported destinations

Availability is determined by the delivery country submitted with the order and confirmed by Avilion before payment. Avilion does not currently accept physical-product delivery addresses in European Union member states. Choosing English does not bypass this. Choosing German in Malaysia does not block a Malaysian delivery. Languages are not passports.

2. Charges and estimates

Shipping charges and estimated delivery ranges are shown or confirmed before payment. Estimates begin after the product is ready for dispatch, not when an order request is submitted. Production time is stated separately.

3. Address accuracy

The customer must provide a complete deliverable address, contact name, email, telephone number, and any carrier-required information. Contact support immediately if a correction is needed. Changes after dispatch may be impossible or chargeable.

4. Customs and import costs

Unless checkout expressly states otherwise, customers outside Malaysia are responsible for destination-country duties, taxes, brokerage, permits, and import compliance. Avilion will not under-declare value or describe a sale as a gift. Customs forms are paperwork, not creative writing.

5. Delivery, damage, and loss

Inspect packages promptly. Report visible transit damage, missing contents, or non-delivery through support with photographs and the order number. Avilion will investigate with the carrier and provide remedies required by law and the applicable order terms.

6. Returns

Return shipping is governed by the Return Policy and Warranty Policy. Do not send hardware to an unconfirmed address.